We want you to love the product. However, we understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
(2) Return an Item
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- We receive the returned product within 30 days following the date of purchase of the product;
- The returned product is unused, in its original unopened packaging, with any labels still attached and otherwise in a condition enabling us to sell the product as new, unless there is a manufacturer defect;
(3) Return Procedure
In order to take advantage of your rights under this return policy, you must:
- Inform us as soon as you received the product by fill in the "Product Returns" form and we shall attend to your case;
- Please state clearly the reason for your return;
- Mail your returned item to:
No.119, Jalan Idaman Bayu 1/3,
Taman Idaman Bayu 1, Bandar Sri Sendayan.
71900 Seremban. Negeri Sembilan. Malaysia.
The following kinds of products may not be returned under this policy:
- Merchandise that has been worn, used or altered will not be accepted for return, refund or exchange.
(5) Refund / Exchange
- We will exchange same product of any product properly returned by you in accordance with the terms of this return policy excluding the original delivery charges and excluding the costs of returning the product to us. OR
- We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this return policy excluding the original delivery charges and excluding the costs of returning the product to us.
(6) Improper Return
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
- We will not refund or exchange the product;
- We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
We reserved the rights not to accept any form of returns, refunds and/or exchanges of any products you purchased without prior notice.
Other Terms and conditions apply.